RME 24 HOUR 
SERVICE 
HOTLINES:

APAC/Rest of the World: 
+61 408 334 600

South America: 
+56 2 2963 7870

North America: 
+1 385 218 1115

South Africa: 
+ 27 78 048 3374

RME 24/7/SERVICE

RME 24/7/SERVICE ensures Customers have access to trusted OEM engineering know-how where and when they need it. Whether helping onsite, or collaborating online in real-time, our customised, personalised asset support services will deliver optimised relining, mill availability and performance.

Benefits

  • Right expertise, right time, right place 24/7
  • Faster time-to-resolution from OEM factory-trained technicians
  • Certified aftermarket parts assure warranty, safety and compliance
  • Reduced operational risk with safe machine working conditions
  • Enhanced local operator knowledge and skill through OEM collaboration
  • Optimised asset lifecycle productivity and cost
  • Improved maintenance shutdown predictability
  • Faster, more efficient, safer relines

Features

  • Access RME electromechnical, hydraulic, robotics expertise, factory-trained technicians 24/7
  • Always-connected, tailored OEM collaboration – onsite, online, RME workshop
  • Dedicated start-up and shutdown support, pre and post-operation inspections
  • RME Mill Relining System diagnostics, intelligence and insight
  • Technical support, scheduled servicing, part rotations, machine rebuilds
  • Safety and automation technology upgrades
  • OEM certified factory-approved spare parts provisioning
  • Condition-based monitoring and preventative maintenance programs
  • Machine operator training and skilled onsite crews
  • MILL RELINE DIRECTOR and MILL RELINE DIRECTOR Safety programs
  • Grinding circuit design and design-for-maintenance advisory services

 

Applications

  • Design, commissioning and in-service support – enhance asset integrity and lifecycle management programs. Make time for proactive tasks which deliver sustainable improvements in mill relining and concentrator profitability.
  • Operational and cost efficiencies – achieve relining shutdown predictability. Reduce CAPEX by optimising existing asset performance.
  • Continuous monitoring and insight – use condition monitoring and predictive data to increase asset reliability, availability and safety.
  • Future-proofed mill relining operations – ensure relining assets evolve to operate in safer, more efficient ways. Leverage emerging automation technologies for step-changes in productivity, safety and risk.

 

Downloads

To download the 24/7/SERVICE Product Brief, please click here.

Contact Us

If you would like to talk to someone about 24/7/SERVICE, please click here.

RME support – see what we offer when you engage with RME 24/7/SERVICE

"Since inception our mission has remained: Help the minerals processing industry achieve new levels of reline speed and safety with the best available technology and individualised support. That’s why we’ve enhanced our broad-based services offerings with secure, digitally-connected collaboration capabilities. Customers now have dedicated access to OEM expertise 24/7 no matter where they are in the world."

Andrew Ball
Group Manager, RME Asset Support, RUSSELL MINERAL EQUIPMENT