Trust RME to raise the standard

RME 24/7/SERVICE

RME 24/7/SERVICE ensures Customers have access to trusted OEM engineering know-how when they need it – whether onsite or collaborating online in real-time.

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RME 24/7/SERVICE ensures Customers have access to trusted OEM engineering know-how where and when they need it. Whether helping onsite, or collaborating online in real-time, our customised, personalised asset support services will deliver optimised relining, mill availability and performance.

BENEFITS

  • Right expertise, right time, right place 24/7.
  • Faster time-to-resolution from OEM factory-trained technicians.
  • Certified aftermarket parts assure warranty, safety and compliance.
  • Reduced operational risk with safe machine working conditions.
  • Enhanced local operator knowledge and skill through OEM collaboration.
  • Optimised asset lifecycle productivity and cost.
  • Improved maintenance shutdown predictability.
  • Faster, more efficient, safer relines.

ADDITIONAL INFORMATION

  • Access RME electromechnical, hydraulic, robotics expertise, factory-trained technicians 24/7
  • Always-connected, tailored OEM collaboration – onsite, online, RME workshop
  • Dedicated start-up and shutdown support, pre and post-operation inspections
  • RME Mill Relining System diagnostics, intelligence and insight
  • Technical support, scheduled servicing, part rotations, machine rebuilds
  • Safety and automation technology upgrades
  • OEM certified factory-approved spare parts provisioning
  • Condition-based monitoring and preventative maintenance programs
  • Machine operator training and skilled onsite crews
  • MILL RELINE DIRECTOR and MILL RELINE DIRECTOR Safety programs
  • Feedback for optimal configuration of grinding circuit service space / equipment layout to facilitate best-in-class reline events

Leverage RME’s unique OEM domain expertise for:

    • Custom manufactured, commissioning and in-service support – enhance asset integrity and lifecycle management programs. Make time for proactive tasks which deliver sustainable improvements in mill relining and concentrator profitability.
    • Operational and cost efficiencies – achieve relining shutdown predictability. Reduce CAPEX by optimising existing asset performance.
    • Continuous monitoring and insight – use condition monitoring and predictive data to increase asset reliability, availability and safety.
    • Future-proofed mill relining operations – ensure relining assets evolve to operate in safer, more efficient ways.
    • Leverage emerging automation technologies for step-changes in productivity, safety and risk.

RME is the world’s leading Original Equipment Manufacturer (OEM) of mill relining systems.

550+

RUSSELL MRMs engineered, manufactured and delivered.

1100+

THUNDERBOLT Recoiless Hammers sold.

440+

Mine sites served by RME equipment & services.

"Since inception our mission has remained: Help the minerals processing industry achieve new levels of reline speed and safety with the best available technology and individualised support. That’s why we’ve enhanced our broad-based services offerings with secure, digitally-connected collaboration capabilities. Customers now have dedicated access to OEM expertise 24/7 no matter where they are in the world."

Andrew Ball
Group Manager, RME Asset Support, RUSSELL MINERAL EQUIPMENT
Northstar

SS&O Sales Team

Lucinda Talbot  - $Regional Sales Manager APAC/EMERU

Lucinda Talbot

Regional Sales Manager APAC/EMERU

Glenn Evans - $Service Account Manager - APAC

Glenn Evans

Service Account Manager - APAC

Matthew B. Thompson - $Service Account Manager - APAC

Matthew B. Thompson

Service Account Manager - APAC

Leo Yu - $Technical Service Account Manager - APAC

Leo Yu

Technical Service Account Manager - APAC

Gary Medill - $Service Account Manager - APAC

Gary Medill

Service Account Manager - APAC

Owen Flemming  - $President – RME North America

Owen Flemming

President – RME North America

Denny Wisely - $Vice President Sales & Business Development - North America

Denny Wisely

Vice President Sales & Business Development - North America

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Samuel Mossaad - $Service Account Manager - Canada

Samuel Mossaad

Service Account Manager - Canada

Lyle Hobbs - $Service Account Manager - North America

Lyle Hobbs

Service Account Manager - North America

Manuel Galvez  - $Regional General Manager - South America

Manuel Galvez

Regional General Manager - South America

Ivan Donoso Kacic  - $Regional Sales Manager, South America

Ivan Donoso Kacic

Regional Sales Manager, South America

Vania Chavez - $Service Account Manager - South America

Vania Chavez

Service Account Manager - South America

Book an appointment
Kabelo Mogobye  - $Regional General Manager - Africa

Kabelo Mogobye

Regional General Manager - Africa